Rental Cancellation Policy

Rental Cancellation Policy

We understand that plans can change! To ensure our outdoor gear and event rental items are available for all customers, we enforce the following cancellation policy:

The cancellation refund and store credit options below apply only before your rental starts. Once the rental starts, there is no cancellation, rental-fee refund, or cancellation store credit. Returning rented equipment at the end of the rental is not a merchandise return for a refund.

Store Credit Before the Rental Starts

If you cancel before your rental starts and choose store credit, you will receive the full rental amount as store credit. Neither the 25% cancellation charge nor the 7% refund processing fee applies to store credit.

Refunds: More than 24 Hours Notice

Cancellations made more than 24 hours prior to your scheduled rental start time are eligible for a refund, less the 7% refund processing fee, or full store credit with no deductions.

Refunds: 24 Hours or Less Notice

If you cancel within 24 hours or less of your scheduled rental start time, but before the rental starts, and choose a refund, 25% of the total rental price will be forfeited. The remaining 75% will be refunded, subject to the 7% refund processing fee. You may instead choose full store credit with no fees or deductions.

Refund Processing Fee

A flat 7% fee will be deducted from cash/credit card cancellation refunds to cover initial transaction and refund processing costs. This fee does not apply to store credit.

To submit a cancellation request, please contact our support team immediately via email or phone.